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Audience
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Employees of conceptual law firm including administrative staff and lawyers
Roles
Instructional design, eLearning development, visual design, storyboarding, authoring
Tools
Articulate Storyline 360, Adobe XD, Adobe Illustrator
THE PROBLEM
Employees of a conceptual law firm do not have the experience, understanding, or confidence to practice proper disability etiquette. As a result, employees feel insecure about their interactions with clients and colleagues with disabilities. This leads to unsuccessful interactions among employees and persons with disabilities. Such interactions are inevitable as people with disabilities make up a significant part of the population.
THE SOLUTION
To solve this problem, I proposed a scenario-based learning experience in which learners can learn and apply 5 key rules of etiquette in a risk-free environment. The 5 rules of etiquette were selected because they are they most often applied in the real world and collectively teach the underlying principles of disability etiquette. Through this learning experience, learners will be able to confidently practice 5 key rules of etiquette when communicating with people with disabilities. They will also gain a better understanding of the underlying principles of disability etiquette. This will lead to more successful interactions among law firm employees and people with disabilities.
PROCESS
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Analysis
Design
Development
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Task, Needs, and Learner Analysis
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Evaluations, Feedback, and Revisions
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Learner Objectives
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Storyboard
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Visual Mockups
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Iterations of Storyboard, Visuals, and Interactions
For this project, followed an iterative design process. I first conducted an analysis of the problem, learners, and required tasks. ​To determine the learning objectives (the 5 rules of etiquette), I researched and cross-referenced multiple sources of information from government, business, and disability advocate organizations to compile a comprehensive reference. Then, I selected the 5 most common rules of etiquette for this scenario. I determined these to be the most useful because they are most used and collectively teach the underlying principles of disability etiquette. I designed the experience by creating a storyboard, visual mockups, and prototypes. Evaluations and revisions resulted in multiple iterations of the project.
Text-Based Storyboard
I wrote a text-based storyboard to create the learning scenario. As the user goes through the scenario, they are presented with three choices: a correct choice and two distractors. The storyboard was revised several times before development. In its final iteration, all questions, choices, and consequences contribute to learning.
Visual Design and Mockups
While I was developing and revising the storyboard, I was also developing visual mockups of the learning experience using Adobe XD and a couple of vector character assets from a stock library. I then used Adobe Illustrate to create the final versions of the characters and scenes.
Adobe XD Mockups
Adobe Illustrator Designs
